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  • Settings
    • Citydesigner
      • Inviting users
      • Managing user roles
      • Managing user areas
  • User documentation for Elements
  • Citymap
    • Getting Started
      • Logging in
      • Changing Languages
      • Domains
      • Navigating the User Interface
      • Areas
      • Polygonal search
    • Map Basics
      • Overview of map layers
      • Zooming in and out
      • Measure Distance
    • Displaying Information on the Map
    • Filtering elements
    • 360° detection element
    • 360° Viewer
      • Settings of the viewer
      • Downloading an image
    • Accessing the statistics and pricing options
    • Troubleshooting
      • Contact Information
  • Citymapper
    • Getting started
      • Logging in
      • Changing domains
      • Changing language
    • Map navigation and Interaction
      • Zooming In and Out
      • Ruler tool
      • Drawing a polygon
    • Displaying and Filtering Elements on the Map
      • Displaying layers
      • Check menu options
      • Element search options
    • Editing Elements
      • Delete an element
      • Create an element
      • Modify an element
        • Changing type and class
        • Changing an element's properties
        • Changing an element's bounding box / Crop
      • Duplicate an element
    • Working with the 360° Viewer
      • Accessing the viewer
      • Camera lock feature
  • CityUploader
    • Prerequisites
    • Launching the build on Jenkins
    • Retrieving the server IP
    • Connecting to the server via SSH
    • Retrieving videos and photos
      • From Google Drive
    • Downloading the folder to the server
    • Navigating to the downloaded folder
    • Processing the GoPro video and uploading to the platform
      • Explanation of command line parameters
    • Processing an entire folder
    • Managing processing servers
      • Launching servers via Jenkins
      • Shutting down servers after processing
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  1. Citymap
  2. Troubleshooting

Contact Information

For further information please contact support@citymagine.com

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Last updated 2 years ago